Effecutivity

Effectiveness Productivity Improvement

Building Trust

To build trust with anyone you have to make them feel they can trust you. Saying “you can trust me” doesn’t build trust.

How does a brand get you to buy their product regularly? They’re consistent. Take a major coffee chain for example. They use the same ingredients, same materials and follow the same processes. So you know that the outcome should be consistent whether you have a coffee in London or Sydney.

  • Add x beans
  • Grind beans to
  • Add z amount of ground coffee to hot water
  • Add c amount of milk

There is the idiom, the proof is in the pudding. 

“I can’t believe what you say, because I see what you do.” – James Baldwin

If you want to build trust with anyone; friends, family, partners, colleagues, employees – be consistent. Follow the same actions and deliver the same outcomes consistently.

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